Refund policy
We apply a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in perfect condition, uninstalled, unused, and in its original packaging. Prior approval and an RMA number (return authorization) are required before any return. You will also need your receipt or proof of purchase.
To request a return, contact us at:
info@jaraco.ca
Please note that returns must be sent to the following address:
93 Rue Turgeon, Sainte-Thérèse, QC J7E 3H8.
If your return is accepted, we will provide you with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
Return Fees
- Return shipping costs are the responsibility of the customer.
- A 50% restocking fee applies to non-defective returns.
- The customer is responsible for any potential customs fees.
Order Cancellation
- You can cancel your order free of charge within 24 hours of purchase.
- After this period, a 50% cancellation fee applies.
Damages and Issues
Please inspect your order upon receipt. Claims for broken items must be made within 48 hours of delivery. Claims for missing items or quality issues must be made within 5 business days of delivery. Contact us immediately so we can assess the issue and resolve it.
Exceptions and Non-Returnable Items
Certain items cannot be returned, including: mirrors, sanitary/waste bins, grab bars, shower seats, shower curtains, large structures (partitions/lockers), as well as custom or special orders.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If the refund is approved, you will be refunded to your original payment method within 14 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 21 business days have passed since your return was approved, please contact us at info@jaraco.ca